HR Contact Center Advisor (Student)

Descrizione del lavoro:

Job Details:

Job Description:

This position requires candidates to upload a resume in English; you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position.

This internship is a fixed-term opportunity lasting approximately 12 months

You may know Intel for our processors, but we do so much more. Intel's products are at the cutting edge of technology and make amazing experiences possible for business and society and every person on Earth.

In HR at Intel, we enable this amazing innovation by supporting our Intel employees in all their HR needs. We work together to deliver trusted HR services to foster Intel's success and enrich lives, one person and one family at a time. If you are interested in starting your career within Intel HR organization and helping employees by providing exquisite customer experience, this is the right opportunity for you.

As the first point of contact for HR support in the Americas region for current and former employees, the primary responsibility is to resolve questions and issues related to the HR life cycle. This requires the ideal candidate to engage with Intel employees through various communication channels such as chat, email, and phone to successfully and thoroughly investigate and resolve the employee issue while providing superb customer service.

The role requires extensive research of relevant guidelines while also staying actively engaged with the employee to ensure they are handled with care during the entire process. For more complex queries, the ideal candidate will be required to work across multiple teams to successfully resolve the customer issue. In the role, you are encouraged to share ideas to continuously help improve the organization by enhancing processes, customer engagement, and cross organizational collaboration.

The ideal candidate should exhibit the following behavioral traits: Customer service, critical thinking, problem-solving, excellent communication (written and verbal) skills, attention to detail, stakeholder management, and willingness to work with ambiguity.

Qualifications:

This position is not eligible for employment-based visa/immigration sponsorship. You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education level classes, and current level school classes, projects, research and relevant previous job and/or internship experience.

Minimum Qualifications:
* Advanced proficiency in English.
* Currently pursuing a bachelor's degree in human resources, Business Administration, Psychology or related field with at least 2 years schoolwork experience.

Preferred Qualifications:
* 3+ months of knowledge or experience in:
* Customer service and/or contact center experience.
* HR tools such as Workday, Service Now, or SQL.
* MS office package Excel PowerPoint Outlook.

Job Type:
Student / Intern

Shift:
Shift 1 (Costa Rica)

Primary Location:
Costa Rica, San Jose

Additional Locations:

Business group:
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust
N/A

Work Model for this RoleThis role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

*
ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter