INTERNSHIP - EU Customer Service Project Manager - July 2026

Descrizione del lavoro:

For over 100 years, Danone has been supporting people worldwide with its 146 delicious brands. Located in over 120 countries with more than 89,000 employees across production sites, warehouses, headquarters, and R&D centers, Danone continually develops iconic products. Certified as Bcorp and Happy Trainees, Danone strives to be a better company for the world, its consumers, and its employees.
B Corp certified, Danone France does not seek to be the best company in the world, but better for the world! This certification allows us to challenge ourselves in order to continuously improve and measure our social and environmental performance.

YOUR MISSIONS AT DANONE:

This internship will take place in Rueil-Malmaison, at our headquarters starting from July 2026. Emilie Monsonego, EU Customers & Patients Solution Manager in the European Customer Service Team will guide tour through your day to day tasks and help you grow in your role:

* Deployment of a Structuring Tool of Customer Service Communications (CRM) :
You will support the post-deployment of a key tool across 3 different countries
· You will improve a tracking tool to monitor KPIs and measure the value generated
· You will play an active role in Change Management: track KPIs, update e-learning content, help organize hands-on training sessions to ensure smooth adoption by Customer Service teams and gather ideas to improve continuously
· You will take part in and then lead agile follow-up meetings and learn how global projects are managed in real time.
* Customer Project Monitoring
· You will consolidate performance tracking and service level for key customers across multiple countries.
· You will contribute to launch and monitor various collaboration and productivity projects with European countries to maximize their value and impact.
You'll gain a deep understanding of local daily operations and sharpen your customer relationship skills
* Animation of the European Customer Service Community
· You will organize our biannual in-person meeting with the Customer Service community (11 local teams across Europe).
· You will prepare presentation materials and coordinate virtual exchanges with the European Customer Service community to share updates and promote best practices.
Your communication, organizational, and synthesis skills will be fully used!

THE BENEFITS OF THIS INTERNSHIP:
* "Vendredi je grandis" program: development every Friday afternoon covering career, soft skills, and hard skills.
* Up to 2 days/week of remote work
* Full reimbursement of Navigo pass/TCL subscription
* INTERNSHIP : Compensation from EUR1,300 (Bachelor's +4 and gap year) to EUR1,500 (Bachelor's +5) gross/month.
* Benefits: company restaurant, gym, bike parking

* Available from July 2026 for a duration of 6 months
* At the level of Bac+4/5 in university, business school, or engineering school with a specialization in supply chain
* Organized, autonomous, and equipped with strong analytical skills
* Comfortable with oral and written communication, as well as creating PowerPoint presentations (an Advanced skills in Power BI is a plus)
* Interested in project management
* Skilled at engaging and influencing stakeholders
* English is mandatory and french would be appreciated
* Enjoy working closely with business teams and collaborating with different departments
* Criteria above remain indicative. We are proud to promote diversity and equal opportunity within our teams. We believe that our differences will make a difference, and that an inclusive work environment will drive our growth as a company, as a team, and as individuals. We will therefore consider all applications* by fostering an inclusive work culture where everyone can feel at home.

We have also chosen to remove inclusive writing from our job offers because its complexity penalizes people with cognitive disabilities, including dyslexia, dysphasia, or apraxia.

*All nominations will be considered regardless of origin, background, religion, sex, sexual orientation, gender identity, disability…" descriptionHeader="
For over 100 years, Danone has been supporting people worldwide with its 146 delicious brands. Located in over 120 countries with more than 89,000 employees across production sites, warehouses, headquarters, and R&D centers, Danone continually develops iconic products. Certified as Bcorp and Happy Trainees, Danone strives to be a better company for the world, its consumers, and its employees.
B Corp certified, Danone France does not seek to be the best company in the world, but better for the world! This certification allows us to challenge ourselves in order to continuously improve and measure our social and environmental performance.

YOUR MISSIONS AT DANONE:

This internship will take place in Rueil-Malmaison, at our headquarters starting from July 2026. Emilie Monsonego, EU Customers & Patients Solution Manager in the European Customer Service Team will guide tour through your day to day tasks and help you grow in your role:

* Deployment of a Structuring Tool of Customer Service Communications (CRM) :
You will support the post-deployment of a key tool across 3 different countries
· You will improve a tracking tool to monitor KPIs and measure the value generated
· You will play an active role in Change Management: track KPIs, update e-learning content, help organize hands-on training sessions to ensure smooth adoption by Customer Service teams and gather ideas to improve continuously
· You will take part in and then lead agile follow-up meetings and learn how global projects are managed in real time.
* Customer Project Monitoring
· You will consolidate performance tracking and service level for key customers across multiple countries.
· You will contribute to launch and monitor various collaboration and productivity projects with European countries to maximize their value and impact.
You’ll gain a deep understanding of local daily operations and sharpen your customer relationship skills
* Animation of the European Customer Service Community
· You will organize our biannual in-person meeting with the Customer Service community (11 local teams across Europe).
· You will prepare presentation materials and coordinate virtual exchanges with the European Customer Service community to share updates and promote best practices.
Your communication, organizational, and synthesis skills will be fully used!

THE BENEFITS OF THIS INTERNSHIP:
* "Vendredi je grandis" program: development every Friday afternoon covering career, soft skills, and hard skills.
* Up to 2 days/week of remote work
* Full reimbursement of Navigo pass/TCL subscription
* INTERNSHIP : Compensation from €1,300 (Bachelor's +4 and gap year) to €1,500 (Bachelor's +5) gross/month.
* Benefits: company restaurant, gym, bike parking" workFromHome="On-site