Guest Assistant Trainee - Aman Venice

Descrizione del lavoro:

Location Overview
Join our team in Aman Venice. Set in Palazzo Papadopoli, one of the city's eight monumental palazzos on the Grand Canal, Aman Venice embodies all that is sumptuous and sensuous about La Serenissima. Rococo works of art are offset by the contemporary restraint of Jean-Michel Gathy interiors, while private gardens - rare in this floating city - are overlooked by opulent dining venues and spacious suites. Just a short walk away from Piazza San Marco, Aman Venice offers the perfect place from which to explore this romantic city, and to discover the hidden gems of the city while floating away on a traditional gondola.

THE POSITION

The Guest assistant Trainee supports the Front Office Department in the everyday activities. At all times, the employee must display a professional and positive image of the hotel.

MAIN DUTIES AND RESPONSIBILITIES:
* Welcome guests with warm or cold washcloths according to season
* Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Aman Brand promises
* Upon check in escort guests to the room and provide all necessary information about room facilities and amenities. If needed, assist guests in completing the registration cards
* Show the hotel common areas and outlets to guests
* Accommodate special requests whenever possible
* Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant person to handle
* Supports the coordination of the room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. Report to Engineering any breakage.
* Keep themselves informed of product and service as well as the hotel daily and meeting activities
* Answer all incoming calls, connect them to the extension required or provide information in an efficient and caring manner
* Maintain at any time the neatness of the working area.

QUALIFICATIONS:
* Fluent in Italian and English, both spoken and written. Any additional language is beneficial
* Excellent communication and guest interaction skills and proactive approach
* Available to work on shifts and during weekends.

BENEFITS
* Ticket Restaurant