Campus, Internship - Customer Fulfillment Network Japanese Speaking 2026 (Malaysia)

Descrizione del lavoro:

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
CFN is a part of Global Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.
How will you make an impact in this role?
We are seeking a motivated intern to provide support on project-related activities and assist with non-complex customer requests. This role offers an opportunity to gain practical experience in project coordination, documentation, and customer support within a professional environment.
Job responsibilities:
* Assist project team with coordination, documentation, and administrative tasks
* Prepare and update reports, trackers, and presentations as required
* Handle routine customer requests and provide timely follow-up
* Support data entry, record keeping, and file management
* Collaborate with team members to ensure smooth project and service delivery

Skills and Qualifications
* Fluency in speaking, reading and writing English and Japanese; JLPT level N3-N5 is preferred
* Strong communication and organizational skills
* Ability to manage tasks with attention to detail
* Proficiency in Microsoft Office (Word, Excel, PowerPoint), and programmer skills are an advantage.
* Positive attitude, willingness to learn, and a team-oriented mindset

This internship requires you to be available for a period of 6 months.
Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions.
American Express is committed to providing a meaningful learning experience for all interns. Internships are subject to the following terms:
* A Flexible working model, with hybrid or onsite arrangements depending on the role and business needs.
* All internship opportunities are offered solely as temporary learning and development experiences.
* An internship does not constitute employment with the Company and does not create any employer-employee relationship under Malaysian law.
* For the avoidance of doubt, notwithstanding any discretionary benefits the Company may choose to offer as part of the internship program, which may be amended or withdrawn at any time at the Company's sole and absolute discretion, interns are not entitled to statutory benefits or any other employment-related rights.
* Participation in an internship does not guarantee future employment with the Company.
* All internship offers by American Express are conditional upon the successful completion of a background verification check, subject to applicable laws and regulations