Internship: Guest Relations - INK Hotel Amsterdam MGallery Collection

Descrizione del lavoro:

INK Story
INK Hotel Amsterdam - MGallery is a luxury lifestyle hotel with a unique story. Our building once housed the offices of the newspaper De Tijd, where stories were imagined, written and brought to life in ink. Today, that rich history lives on in every detail. With 149 rooms, two meeting spaces and our restaurant & cocktail bar PRESSROOM, we blend heritage with contemporary comfort. PRESSROOM is the beating heart of creativity and atmosphere, where locals and guests come together.
PLEASE ONLY APPLY IF YOU ARE STUDYING, AN INTERNSHIP IS A (MANDATORY) PART OF YOUR STUDIES ÁND YOU CURRENTLY LIVE IN THE NETHERLANDS AND HAVE THE RIGHT TO WORK HERE.
Ready to get INKed?
Are you eager to dive into the dynamic world of hospitality and learn all about Front Office operations? Do you have a positive attitude and a knack for finding creative solutions to challenges? If so, our Guest Relations Intern position is perfect for you!
The Script
As a Guest Relations Intern, you'll be at the heart of the action, working closely with our Front Office team and the Guest Relations Officer. You'll be the primary point of contact for guests at INK Hotel Amsterdam - MGallery, ensuring their stay is nothing short of exceptional. Your innate hospitality skills will help create unforgettable experiences, turning every guest interaction into an INKredible story. With your curiosity and accessibility, you'll surprise our guests with delightful touches that make their stay memorable. It's no wonder so many guests mention you in their reviews!
Beyond crafting unique guest experiences, you'll also develop your commercial acumen. Upselling will become second nature as you learn how to enhance our guests' stays while driving revenue. Your role will include vital administrative tasks-preparing for VIP arrivals, generating daily reports, and mastering the ins and outs of Opera Cloud.
In a nutshell, you'll transform everyday tasks into exciting challenges while welcoming guests with a smile, even over the phone. You'll also gain insights into the ALL loyalty program, serving as the main point of contact for our valued ALL members. Plus, you'll assist the front desk team with check-ins and check-outs as needed