Front Office Intern | InterContinental Cascais-Estoril

Descrizione del lavoro:

As a Front Office Intern, you will be the primary ambassador of the hotel. Your mission is to provide a seamless "Arrival and Departure" experience while acting as the central hub for guest communication. You will learn the operational standards of a global hospitality leader and master the art of anticipating guest needs before they are even expressed.
Key Responsibilities:
1. Guest Arrival & Departure
* Assist with the check-in and check-out process, ensuring all guest data is accurately captured in the Property Management System (PMS).
* Handle room assignments, issue key cards, and escort guests to their rooms while explaining hotel features.
* Process guest payments, currency exchanges, and final billing with high accuracy.

2. Concierge & Guest Relations
* Act as a local expert, providing recommendations for dining, sightseeing, and transportation.
* Coordinate with the Bellman and Valet teams to ensure luggage and vehicles are handled efficiently.
* Manage guest requests (e.g., extra pillows, dinner reservations, wake-up calls) and follow up to ensure satisfaction.
3. IHG One Rewards & Loyalty
* Recognize and welcome loyalty members, ensuring they receive their specific benefits (upgrades, welcome drinks, etc.).
* Actively promote the IHG One Rewards program to non-members to drive enrollment.
4. Problem Resolution
* Listen to guest concerns with empathy and take immediate action to resolve issues.
* Maintain a "logbook" of guest preferences and feedback to help personalize future stays.
* Ensure a smooth hand-over between shifts, communicating all pending guest matters to the next team

Requisiti del candidato:

As a Front Office Intern, you will be the primary ambassador of the hotel. Your mission is to provide a seamless "Arrival and Departure" experience while acting as the central hub for guest communication. You will learn the operational standards of a global hospitality leader and master the art of anticipating guest needs before they are even expressed.
Key Responsibilities:
1. Guest Arrival & Departure
* Assist with the check-in and check-out process, ensuring all guest data is accurately captured in the Property Management System (PMS).
* Handle room assignments, issue key cards, and escort guests to their rooms while explaining hotel features.
* Process guest payments, currency exchanges, and final billing with high accuracy.

2. Concierge & Guest Relations
* Act as a local expert, providing recommendations for dining, sightseeing, and transportation.
* Coordinate with the Bellman and Valet teams to ensure luggage and vehicles are handled efficiently.
* Manage guest requests (e.g., extra pillows, dinner reservations, wake-up calls) and follow up to ensure satisfaction.
3. IHG One Rewards & Loyalty
* Recognize and welcome loyalty members, ensuring they receive their specific benefits (upgrades, welcome drinks, etc.).
* Actively promote the IHG One Rewards program to non-members to drive enrollment.
4. Problem Resolution
* Listen to guest concerns with empathy and take immediate action to resolve issues.
* Maintain a "logbook" of guest preferences and feedback to help personalize future stays.
* Ensure a smooth hand-over between shifts, communicating all pending guest matters to the next team