Lobby Ambassador Intern

Descrizione del lavoro:

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you'll do

We are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams, you will act as a key point of contact in the lobby, delivering exceptional guest service from arrival to departure and ensuring memorable first and last impressions.
You will:
* Welcome guests warmly upon arrival and departure, creating a positive and lasting first impression.
* Maintain a visible and engaging presence in the lobby, acting as a brand ambassador.
* Support valet operations when needed, including assisting guests with luggage handling, room escorting, and providing in-room orientation when required.
* Provide accurate information about hotel facilities, services, events, and local attractions.
* Anticipate guest needs and personalize their experience by recognizing preferences and requests.
* Handle guest inquiries, requests, and complaints with professionalism and empathy, ensuring timely resolution.
* Assist with check-in/check-out flow by supporting the Front Office team during busy periods.
* Monitor public areas to ensure cleanliness, organization, and guest comfort at all times.
* Stay informed about daily events, hotel activities, and local recommendations.
* Coordinate with other departments to ensure seamless service delivery and follow-up on guest requests.
* Proactively engage with guests to enhance their overall experience and promote hotel services