Tech Support Intern 2026

Descrizione del lavoro:

Introduction

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As an intern, you'll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

Industry-leading customer satisfaction.

24x7 global availability and proactive engagement with our clients.

Secure data handling aligned with global standards.

Expertise and efficiency powered by AI tools like watsonx and copilot.

A culture of learning, collaboration, and innovation!

Your Role And Responsibilities

As a Technical Support Intern, you will:

* Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
* Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
* Create and update knowledge base articles to share insights.
* Educate clients on product usage and best practices.
* Work with Engineering and Product teams to improve IBM solutions.
* Participate in proactive support activities such as upgrade planning and product adoption.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

* Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
* Strong communication skills and a passion for customer satisfaction.
* Familiarity with Windows/Linux operating systems.
* Basic understanding of troubleshooting and problem resolution.
* Fluent in English.

Preferred Technical And Professional Experience

* Experience within customer service teams.
* Exposure to programming languages like Java, Python, etc.
* Understanding of software development concepts and system integration