Field Technical Services Junior Associate Consultant (Intern)

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About Us

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Department Overview
Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).

Job Overview
The JAC will be embedded within the Product Technical Support (PTS) team and interface with the engineers. Here the JAC will assist with technical documentation, training, and issue mitigation for the products and services MBUSA provides its dealers and customers.

Responsibilities
* Assisting the MBUSA service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market
* Participating in component level tear down and root cause analysis
* Interfacing with the other business units of MBUSA on PTS's behalf in conjunction with the engineers in order to support our dealers and products
* Creation of dashboards to support engineering team
Building AI bots to support engineering team

Qualifikationen

Qualifications / Education:

Required Qualifications:
* The JAC Program is open to students who are currently enrolled in a Bachelors or Master's program, or have graduated no more than 12 months prior to internship start date.
* Available from February 2026 - July 2026
* Hybrid in-person schedule, up to 28 hours maximum
* Available during core working hours of 10 AM - 3 PM Eastern
* Proof of Proficiency (Portfolio, Recommendation Letters, etc.)

Preferred Skillset:
* Working level aptitude with Microsoft Office suite (Word, Excel, Powerpoint)
* Strong technical mindset, automotive based diagnostics experience preferred
* PowerBI and experience constructing and editing dashboards
* Knowledge of AI technology
* Database and data management skills, reporting, and interpretation
* Strong oral and written communication skills specifically with respect to technical writing

EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law