Network Development Summer (STAR) Intern

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About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Department Overview

Mercedes-Benz USA's Network Development function is responsible for designing, optimizing, and steering the Mercedes-Benz retail network in the U.S.. Its mission is to ensure that dealer partners are high-performing, profitable, and aligned with brand standards, while delivering an exceptional customer experience across sales and service channels.

Some of Network Development's Responsibilities Include:

* Field Operations: Partner with dealers to improve sales, profitability, and customer retention through tailored strategies, training, and process optimization.

* Retail Network Strategy: Drive implementation of industry-leading strategies that support MBUSA and Mercedes-Benz AG objectives for sales, service, parts, and digital services. This includes footprint planning, facility design programs (e.g., MB Evolution), and representation analyses.

* Governance & Compliance: Manage framework agreements, diversity initiatives, and strategic programs to ensure compliance and alignment with corporate standards.

* Dealer Development Group (DDG): Conduct dealer visits, performance reviews, and "Day in the Life" sessions to strengthen operational excellence and dealer engagement.

* Dealer Support Center (DSC): Provide centralized support for dealer inquiries and operational needs, including AI-driven case triaging and digital tools for efficiency.

* Digital Enablement: Enhance dealer capabilities with dashboards, automated reporting, and other data analytic tools

Job Overview

The Network Development STAR Intern will play a key role in supporting MBUSA's dealer network initiatives through data-driven analysis, reporting optimization, and field support projects. This position offers hands-on experience with advanced analytics, AI-driven tools, and training development, while providing exposure to dealership operations through shadowing activities. The intern will collaborate closely with Network Development leadership and Field teams to deliver impactful insights and process improvements.

Responsibilities:
* Data analytics on dealer performance via automated visualization - build and refine dashboards or visual reports that surface KPIs and trends across the dealer network.

* Metadata auditing and cataloging-review, organize, and document data sources and fields to improve data quality, lineage, and discoverability in Network Development reporting.

* Field ad hoc reporting - support Area Managers with timely, targeted analyses and one off reporting requests to inform market actions.

* Support rollout of AI enhancements to Dealer Support Center - help implement AI-driven tools and workflows that improve dealer assistance and efficiency.

* Assist Dealer Development Group reporting optimization efforts - contribute to streamlining reporting processes and enhancing data accuracy.

* Assist field training team with curriculum needs - support updates to training materials, delivery modifications, and development of new modules to meet evolving business requirements.

* Ad hoc dealer evaluation projects (e.g., website review follow ups) - assist with structured assessments that highlight strengths and opportunities at specific retailers.

* Dealer shadowing - participate in guided observation sessions to understand day-to-day dealership operations and customer experience practices.

Qualifikationen

Qualifications / Education:

To qualify for this internship opportunity, you must be a rising junior or rising senior enrolled in a Bachelor's program.

Preferred concentration of study:
* Business Administration
* Business Intelligence/Data Analytics
* Economics

Desired Knowledge, Skills and Abilities

* Analytical skills: Comfort with quantitative analysis, KPI tracking, and translating insights into clear narratives and visuals.

* Tools: Proficiency with spreadsheets (Excel/Google Sheets); familiarity with data visualization platforms (e.g., Power BI or Tableau) and basic SQL or Python is a plus.

* Organization & documentation: Attention to detail for metadata auditing, naming conventions, and cataloging standards.

* Communication: Strong written and verbal skills; ability to partner with cross functional stakeholders.

* Professionalism: Curiosity, ownership, and a customer centric mindset aligned to the Mercedes Benz brand.

Additional Information

During this 8.5-week summer internship, you will be required to work onsite 4 days a week at our Sandy Springs, GA headquarters.

EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law