Customer Support Internship

Descrizione del lavoro:

Parlons de votre future mission

Reporting to the Manager of Customer Support, the intern will be heavily involved in the day-to-day operations of our five regional teams and overall operations of the department. From assisting with workload balance review and improvement documentation of local commercial policies, mapping document storage locations, and general business transactions, the ideal candidate will play a critical role in the overall success of the department.

Duties:
- Work with Regional Account Representative (RAR) teams to understand processes and collect challenges needing improvement.
- Process mapping to identify labor and administrative efficiency gains and simplify daily tasks.
- Become familiar with Safran Helicopter Engines products, industrial flow, and commercial policies.
Assist Customer Support Leadership team with day-to-day administrative aspects when needed.
- Use CRM tools.
- Become familiar with industrial flow of each shop and leadership teams.
- Work with industrial leadership team to improve AOG communication and tracking.
- Participate in weekly meetings with Operations team.

This position requires access to information and hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The selected candidate must be a U.S. person or must meet eligibility requirements for access to export-controlled information and hardware.

Parlons de vous

Requirements:
- Business major with a focus on Marketing.
- Power BI certification and/or management
- Harvesting, Storing and retrieving data GCP (Big Query, DataProc, Looker Studi, SQL) is a plus.

Information de la société

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays