Front Office Night Auditor

Beschreibung:

We are looking for a dynamic and service-oriented Night Auditor Receptionist to join our amazing team. You will be the first point of contact for our clients and play a crucial role in their experience at our establishment.
Your main tasks:
* Help guests - you'll be happy to help if someone needs a toothbrush or directions for example
* Act as Manager on Duty:
- Responsible for the hotel and the guests in the absence of the management, ensuring safety and security.
- Dealing and managing the guest's complaints
- Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures
* Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation
* Maintains cashier float and ensures accurate daily report of all money received
* Keep abreast of all modifications to accounting policies and procedures
* Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs).
* Performs the audit balances and prepares all works for audit
* Checks night report, prepare morning report and prepare all necessary forms for guest arrivals
* Ensure that the security tours are done as per safety procedure
* Assist in the Room Service
* Assure emergency and evacuation procedures
* Etc.

* What we need from you :

- Language: French and/or English (Dutch is a plus).
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving skills.
- Flexibility.
- At least one year's experience as a receptionist

Ihr Profil:

We are looking for a dynamic and service-oriented Night Auditor Receptionist to join our amazing team. You will be the first point of contact for our clients and play a crucial role in their experience at our establishment.
Your main tasks:
* Help guests - you'll be happy to help if someone needs a toothbrush or directions for example
* Act as Manager on Duty:
- Responsible for the hotel and the guests in the absence of the management, ensuring safety and security.
- Dealing and managing the guest's complaints
- Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures
* Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation
* Maintains cashier float and ensures accurate daily report of all money received
* Keep abreast of all modifications to accounting policies and procedures
* Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs).
* Performs the audit balances and prepares all works for audit
* Checks night report, prepare morning report and prepare all necessary forms for guest arrivals
* Ensure that the security tours are done as per safety procedure
* Assist in the Room Service
* Assure emergency and evacuation procedures
* Etc.

* What we need from you :

- Language: French and/or English (Dutch is a plus).
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving skills.
- Flexibility.
- At least one year's experience as a receptionist