Group Supply Chain CX Transformation Lead - Americas

Beschreibung:

Job Title: Group Supply Chain CX Transformation Lead - Americas
City: São Paulo

As a Group Supply Chain CX Transformation Lead - Americas, based in Brazil, where you will work closely with team members on diverse, cross-functional initiatives that foster growth, engagement, and effective communication across the organization.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

* Deploy & Support
* Lead deployment & reporting of digital solutions, measuring adoption and success metrics to ensure the deployed solutions meet the business requirements and expectations.
* Conduct training sessions for regional teams in local language if needed, including deployment and ongoing skill enhancement session, including tailoring material or translation in local language if needed.
* Oversee and coordinate the deployment of digital solutions (Starting with CX360 Project: CRM Microsoft Dynamics - Services) within the assigned region.
* Ensure deployment timelines, deliverables, and milestones are achieved in alignment with global and related business Goals.

* Regional Liaison & Global Alignment
* Act as the liaison between the Americas region (North and South America) and Global Teams (Group and Business units), ensuring strong alignment between regional execution and global strategy.
* Represent regional needs, specificities, and priorities toward Group and BU stakeholders, ensuring they are clearly understood and appropriately addressed in global initiatives and projects.
* Translate global objectives, solutions and methodologies into regional execution, adapting them to local requirements while maintaining alignment with global standards.
* Ensure continuous two-way communication between the region and global teams, fostering transparency, collaboration, alignment and timely decision-making.

* Monitor & Report
* Report to relevant stakeholders (Group and BU), the results of deployment and adoption maturity.
* Ensure teams follow the agreed deployment methodology e.g., Train the Trainers, based on CoE.
* Management of specific regional requirements and needs, communicating and escalating relevant project issues during & after deployments.
* Support CX BU data management and acting as BU data steward for CX related data.
* Understand business needs and specificities.
* Act as regional advocate reporting to BU and Group the needs/requirements related to digital tools and processes of designated region.

You Bring

* A bachelor's degree in computer science or engineering or related field.
* Experience in deployment of new solutions (process & Digital) in the Customer experience area, based on anlytics, insights and strategy.
* Experience in Project Management and out of the box thinking on new solutions to improve the experience of our customers and our Teams,
* Experience in Supply Chain Management -- driving transformation with customer focus
* Excellent oral, written and presentation skills in English, Portuguese and Spanish with the ability to make the complex understandable and actionable
* Abilities of analysis, organization, presentation, communication and teamwork
* A commitment to teamwork, fostering collaboration and respecting diverse perspectives.

We Bring

* Empowerment to make meaningful contributions while upholding ethical standards.
* Recognition and celebration of your efforts and accomplishments.
* Opportunities for growth and advancement for those who embrace innovation and take initiative.
* Collaboration with experts in health, nutrition, and beauty to drive progress.
* Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
* Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.

How to apply

Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there's a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than EUR12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com