Workplace Experience Ambassador

Beschreibung:

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview
The Workplace Experience Ambassadors' primary goal is impacting the care and comfort of employees. They will know the employees on a first name basis as well as their "delight" preferences. They will liaise closely with the engineering and operations team to ensure the space is visually and environmentally comfortable for the employees. Ambassadors solicit customer feedback through face-to-face interactions leaving the customer with the feeling that they are personally being cared for. They will be in touch with hot issues disrupting the office and act as the point communication to all impacted. This team will bridge the gap between operational excellence and personalized customer experience increasing productivity for the client's team.

Responsibilities
The role of the Ambassador is to deliver an integrated experience, be a community manager, provider employee and guest service with bespoke support. The Ambassador will be the primary point of contact for employees for onsite support services and responsible for effecting a positive experience across the workplace

Employee & Visitor Management
* Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host, and facilitating collection. This includes logging in and out any client visitors and / or referring them to reception
* Provide employees or visitors with a clear and comfortable understanding of the rules governing access to host or the building

Customer Assistance
Ensure smooth, safe, and continuous operations in the workplace
* Daily site inspections of floors and conference/meeting rooms - monitor and oversee area to ensure shared spaces (conference rooms, break rooms, etc.) are stocked, maintained, and appropriately utilized
* Coordinates with engineering and operations, print, food services, custodial staff, IT and 3rd party vendors, as needed
* Maintains conference rooms for cleanliness, assists with setup as needed
* Assist and advise employees on the best use of workplace and equipment. (AV, Wi-Fi, focus rooms).
* Submit SNOW tickets on behalf of employees for any IT community issues to ensure repairs are completed, ex. Printers

Act as host and role model while facilitating the interaction of the community
* "Show me you know me" mentality
* Drives behavioral changes needed to support new way of working (hoteling etiquette, etc.)
* Create engaging communications and training materials that drive experience

Capture community feedback and usage analytics to provide actionable insights
* Monitors space utilization and runs reports as needed
* Performs pulse surveys of occupants
* Performs regular audits and assessments of the workplace

Work Order System
Ambassador is expected to proactively enter >80% of work orders, following the account specific work order process
* Site audits/inspections are to be completed to ensure the space is functional, visually & environmentally comfortable, well stocked & maintained
* Work order resolution should be provided to clients within the agreed SLAs
* If resolution is not possible within the SLA. The ambassador should provide acknowledgement or receipt and provide an update as soon as possible

Experience & Qualifications
* At least 2 years of experience of working within a dynamic workplace environment in corporate or hotel settings.
* French and English speaker, good level written & oral communications skills.
* Understanding of health, safety and environmental standards
* Excellent interpersonal, communication and organizational skills
* Passionate about customer experience
* Ability to multitask and to manage multiple projects effectively

Location:
On-site -Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

JLL Privacy Notice
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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL