Concierge

Beschreibung:

What you'll be doing?

The Concierge is responsible for general customer assistance, responding to their requests, recommendations, demands, and finding solutions to their problems. He/she coordinates tour operators and guides to optimize customer flow and enhance the customer experience. He/she is the guarantor of the store's image.

Your missions:

Customer Service and Relations:

* Responds to all customer requests and directs them inside and outside the store according to their needs.
* Provides concierge services to customers, including organizing transportation, delivering purchased products, and managing reservations.
* Updates the services, events, and activities offered in the store.
* Issues, when necessary, purchase cards to customers, ensuring efficient and accurate recording of customer data.
* Issues, in support of Personal Shoppers, privilege discount cards to eligible customers.
* Follows up on customer requests, including complaints and repairs.
* Has a thorough knowledge of Parisian activities to best meet customer expectations.
* Maintains a special relationship with major Parisian organizations to respond to all customer requests.

Partner Relations and Support (Employees):

* Coordinates with the Marketing team the planning and scheduling of guided tours in the store.
* Maintains good professional relationships with tour operators, guides, and drivers.
* Assists Personal Shoppers in coordinating private visits, receptions/events, and other ad-hoc services at the customer's request.
* Helps organize and participates in all promotional and public relations activities in the store.

Ideal Candidate

Your Profile:

* Secondary diploma (college/high school) or equivalent, preferably specialized in the hospitality and/or services industry.
* Experience in similar functions or in luxury hospitality is required.
* Essential knowledge of basic computer skills.
* Proficiency in English is necessary; any other language is a plus.

Other Qualifications:

* Proactive, agile, and resourceful.
* Team spirit.
* Professional appearance, verbal expression, and behavior.
* Demonstrates excellent problem-solving skills.
* Strong interpersonal skills and able to work well with people at different levels.
* Ability to engage with customers.

Job Constraints:

* Working in a store in a luxury environment. Must be able to stand for the duration of the shift and engage proactively with customers, guides, drivers, and tour operators.
* Works weekends (including Sundays) and public holidays.
* Fluent in French and English; Mandarin or another language would be a plus