IT Application Support Specialist

Beschreibung:

About us:
At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80's! We have a proven record of taking great care of our employees - we were considered a Top-Employer for 7 consecutive years.

What you will do:
We are seeking a detail-oriented and proactive IT Application Support Specialist to join our team and ensure the smooth operation of critical business applications. This role is key to maintaining reliable, compliant, and high-quality application support across all software systems, enabling seamless business processes and exceptional customer experiences. If you thrive in problem-solving, enjoy collaborating with both technical and business teams, and have a passion for delivering operational excellence, we'd love to hear from you.

Your day-to-day:
* Provide effective application support for local business applications in production and test environments.
* Manage and resolve incidents and problems using ITSM tools (e.g., ServiceNow).
* Perform data validation, job and log checks in Microsoft SQL Server; write basic SQL queries when needed.
* Collaborate with users to optimize technology usage and improve customer service.
* Ensure compliance with GDPR, security, and audit practices.
* Monitor application performance and proactively identify improvement opportunities.
* Support continuous improvement initiatives and participate in projects impacting core business systems.

Qualifications:
* Excellent oral and written communication skills in Greek and English.
* Strong knowledge of MS Office (Excel, Word, Outlook); advanced Excel skills (filters, formulas, pivots) are considered a plus.
* Experience with Microsoft SQL Server and ability to write basic SQL commands.
* Degree in Information Technology or equivalent experience.
* Proven experience in application support within regulated environments.
* Familiarity with ITSM tools (e.g., ServiceNow - Incident, Problem).
* Awareness of GDPR and security/audit practices.
* At least 2 years of experience in the Insurance or Banking services industry is considered an asset.

Personal Profile:
* Strong problem-solving and analytical thinking, structured troubleshooting approach.
* Excellent communication and time management skills, ability to present clearly to stakeholders.
* Customer-centric mindset with high tolerance for working under pressure.
* Team player who collaborates and shares knowledge and mentoring attitudes.
* Flexibility and adaptability in a changing environment, continuous improvement orientation.

What we offer:
* Extensive training opportunities - on-demand and on-site options
* Partnerships with educational institutions across Greece for advanced education, with tuition support
* Comprehensive Health Insurance for peace of mind and financial protection
* Pension Scheme to secure your financial future
* Well-being and work-life balance programs
* One-time budget for home-office equipment
* Recognition and rewards for excellence
* Monthly meal allowance
* Recently renovated offices in a central location with easy access

If you're ready to deliver high-quality application support and contribute to NN Hellas' digital evolution, apply now and become part of our journey