Digital Services Specialist

Beschreibung:

A Digital Services Specialist at (COMPANY NAME) is a recognised expert of (COMPANY NAME) digital solutions, with expertise in process development as well as providing technical support of (COMPANY NAME)'s digital services.

As part of our role, you will become the primary support contact and the go-to subject matter expert for various (COMPANY NAME) digital solutions, including:
* (COMPANY NAME) Remote Monitoring (KRM): An alarm system which provides two-way communication between passengers inside a lift car and (COMPANY NAME) call centre agents.
* 24/7 Connected Services: This service provides valuable information on upcoming maintenance needs and identifies potential issues before they cause problems.
* API Services: Enabling integration and communication between different software applications.
* (COMPANY NAME) Information solutions; An information system using screens to bring entertainment, information, and communication in the lift car, or elsewhere in our customers buildings.
* Provide support and training on digital services and solution as well as new product changes.

The Digital Services Specialist is a key role within the THD organization, contributing to the enhancement and optimization of (COMPANY NAME)'s digital offerings. The role is pivotal in ensuring we can develop and implement efficient solutions for our customer through smart technology and data-driven innovations.

Key Experiences & Skills
* Good knowledge and understanding of digital systems, cybersecurity, and technologies overall.
* Ability to explain technical complex situations in an understandable way to people who are not digital literate.
* Good communication and interpersonal skills in both written and spoken English.
* Proficiency with MS Office, including Excel. (Systems training will be provided).
* Troubleshooting.
* Customer Service mindset.
* Attention to detail.
* Analytical and problem-solving skills.

At (COMPANY NAME), we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.(COMPANY NAME).com/careers