Delivery Team Lead

Beschreibung:

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Delivery Team Lead - EMEA (Professional Services)
Our Professional Services team is growing fast, and we're looking for a Delivery Team Lead to manage our EMEA Delivery Managers and Engagement Managers in London. This is a strategic leadership role covering both pre-sales and post-sales services, ensuring seamless execution and strong outcomes for our enterprise customers.
Why You'll Love It
* Shape a critical function in a hyper-growth SaaS company.
* High visibility and influence across both commercial and delivery operations.
* Work with talented teams across EMEA and globally.
* A culture built on transparency, ownership, and customer obsession.
Description
About The Role

Team & Operational Leadership
* Lead, coach, and develop a high-performing EMEA delivery team.
* Set clear priorities, KPIs, and delivery standards; drive accountability and operational excellence.
* Oversee capacity planning, hiring, onboarding, and workload distribution.
* Build a collaborative, customer-focused culture across delivery and pre-sales.
* Establish reporting for portfolio health, KPIs, and performance.
* Drive process improvements to increase efficiency, predictability, and quality.
* Support regional and global Professional Services strategy.
Post-Sales Delivery Oversight
* Own the health and performance of the EMEA delivery portfolio.
* Ensure consistent use of delivery methodologies, playbooks, and standards.
* Oversee project initiation, scoping, timelines, resource allocation, and customer communication.
* Lead governance across risks, escalations, CSAT, utilization, scope control, and reporting.
* Partner with Sales, CS, Solutions, Finance, and Partners to ensure smooth execution and billing.
* Act as senior escalation point for strategic accounts.
Pre-Sales & Commercial Leadership
* Lead services scoping, solutioning, and SOW creation during pre-sales.
* Partner with Sales to improve service attach rates and commercial outcomes.
* Refine pre-sales processes, enablement, and approval flows.
* Support services positioning, pricing, and cross-functional alignment.
* Contribute to evolving the services portfolio based on customer and market needs.
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Requirements

* 7+ years in Professional Services, Consulting, or Enterprise SaaS delivery.
* 2+ years people leadership experience.
* Proven success in enterprise project/portfolio management and cross-functional collaboration.
* Experience with pre-sales services (scoping, SOWs, resource estimation).
* Strong delivery methodologies and PM frameworks knowledge (PMP/PMI a plus).
* Highly organized, analytical, and process-driven.
* Excellent communication and executive presence.
* High energy, adaptability, and a passion for customer impact.
* Technical background (APIs/integrations) is an advantage.
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Our Team
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Position Type
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