Night Front Office Supervisor

Beschreibung:

About Hyatt Place London Heathrow Airport
Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today's traveler. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.
Duties and responsibilities related to the Night Front Office Supervisor role:
Reporting to the Night Manager and Front Office Manager, you will play a key role in ensuring the hotel operates safely, efficiently and seamlessly throughout the night.
You will:
· Supervise the smooth running of the hotel overnight, delivering exceptional guest service and operational excellence.
· Act as the senior manager on duty when required, taking responsibility for guest escalations, security incidents and emergency situations.
· Complete night audit procedures and ensure all overnight reports, financial controls and system updates are completed accurately.
· Support guests with check-in, check-out and overnight requests, creating memorable experiences and resolving issues with confidence.
· Conduct regular security, fire and health & safety checks to ensure a safe environment for guests and colleagues.
· Work closely with Housekeeping, Engineering and Food & Beverage teams to ensure seamless overnight operations.
· Maintain accurate handovers and communicate key information to the day teams.
· Support revenue opportunities through room sales, upgrades and effective control procedures.
· Be a visible presence throughout the hotel, ensuring brand standards are maintained and guests feel welcomed and cared for.

About You
This role is working 40 hours per week, 5 nights out of 7 and is ideal for an experienced Night Auditor, Night Host, Reception Supervisor or Front Office professional looking to take the next step in their hospitality career.
You will bring:
· Previous experience in Front Office or Night Operations within a hotel environment.
· Confidence working independently and making decisions in a fast-paced environment.
· Experience completing night audit and cash handling procedures.
· A strong focus on guest service and problem resolution.
· Excellent communication and organisational skills.
· Knowledge of Opera or similar hotel management systems.
· A calm and professional approach when managing incidents and emergencies.
· Flexibility to work overnight shifts, including weekends and public holidays.

Benefits of the Night Front Office Supervisor role include
· Salary of £29,915 pro rata, per annum.
· 12 complimentary nights a year across Hyatt Hotels worldwide
· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
· Free meals on duty in our colleague restaurant
· Uniform provided and laundered complimentary
· Headspace membership and access to our Employee Assistance Programme
· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Next Steps: Apply today for this Night Front Office Supervisor role and start your journey with Hyatt Hotels