Gallery Host/ Front Desk receptionist

Beschreibung:

Hyatt Place Cancún
At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints.
Position: Front Desk & Café Support Agent
Job Responsibilities:
Front Desk Operations (Primary Function):
* Provide a warm welcome and efficiently handle guest check-in/check-out procedures.
* Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.
* Operate the telephone system and provide information about hotel services and local attractions.
* Maintain the organization and welcoming atmosphere of the front desk and lobby area.
Café & Food Service Support:
* Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).
* Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.
* Help maintain the cleanliness, stock, and presentation of the café and Gallery area.
* Support the setup and breakdown of the complimentary breakfast service.
Cash Handling & Inventory:
* Accurately process all guest payments, room charges, and cash transactions at the front desk.
* Assist with placing and managing orders for café and kitchen supplies.
* Perform basic inventory counts for café consumables and front desk supplies.
System & Administrative Duties:
* Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions.
* Complete end-of-shift cashier reports and reconciliation

Ihr Profil:

Requirements:
* Experience: Minimum 1 year of proven experience in a hotel front desk or guest-facing role in hospitality.
* Nationality: Mexican citizenship.
* Language: Intermediate English (verbal and written) is mandatory.
* Technical Skills:
* Required: Proficiency in Opera Property Management System and Micros POS.
* Working knowledge of MS Office.
* Core Competencies:
* Proven ability in guest complaint resolution and service recovery.
* Strong intrapersonal skills: self-motivation, reliability, stress management, and a positive attitude.
* Excellent communication and customer service orientation.
* Ability to multitask and thrive in a fast-paced environment.
* Team player with a proactive and helpful mindset.
* Availability: Full flexibility for rotating shifts, including weekends and holidays