Drop-off Specialist (PUDOs), Transportation

Beschreibung:

We're on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, strategic person you know you're ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you'll say it often. Join us and define tomorrow.

We are seeking a highly qualified and motivated Transportation Specialist who is enthusiastic about driving growth and supporting the expansion of Amazon's operations in Mexico. Your main challenge will be to strive for best performance based on our customers' and sellers' needs; daily monitoring our partners and creating action plans to keep our customers' experience at the top.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce but also the diverse ways we work. If you require any accommodations for the interview or onboarding process, please inform your recruiter, who will connect you with our accommodations team.

At Amazon, we are working to be the most customer-centric company on earth.

Key job responsibilities
Amazon is seeking a motivated candidate to develop innovative solutions and manage our transportation network regarding Drop-off stores for sellers and customers. As a Drop-off Specialist, you will have to:

* Manage PUDOs network insisting on the highest standards of operational quality and efficiency;
* Work with large volumes and big data, in a highly complex business;
* Contribute on new initiatives to allow business to scale while reducing costs;
* Create and align mechanisms with multiple stakeholders to build the best network for sellers and customers
* Work with business intelligence tools, access and working with big data from multiple sources, and partner with the business to identify strategic opportunities;
* Continuously seek to improve processes and unblock bottlenecks;
* Innovate on a program for customers to return and sellers to drop-off, increasing their satisfaction;
* Work backwards from Customer feedback to provide product and process improvement;
* Generate and analyze reports;

A day in the life
A day in the life
* Dive Deep on performance metrics, creating action plans to improve quality;
* Extract and analyze data to identify experience opportunities;
* Coordinate with internal stakeholders (Operations, Transportation, Business teams) for input gathering
* Communicate with external partners (sellers, customers) regarding network changes
* Present data-driven insights on business impacts
* Monitor operational excellence metrics
* Maintain stakeholder relationships and ensure clear communication channels
* Drive decision-making through data analysis and business intelligence
* Handle impact assessment and risk mitigation for network changes

About the team
We are a growing, dynamic team focused on expanding Amazon's operations in Mexico. As a newly established group, we blend experienced Amazonians with fresh talent, creating an innovative environment. Based in Mexico City metropolitan region, we enjoy regular in-person collaboration that strengthens our team bonds and cross-functional relationships.

Our culture emphasizes:
* Fast-paced, dynamic work environment
* Strong team collaboration and networking
* Fun atmosphere that encourages creativity and taking risks
* Growth mindset with expansion opportunities
* Balance of strategic thinking and operational excellence
* Regular team gatherings and face-to-face interactions

Ihr Profil:

- Bachelor's degree or equivalent
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Speak, write, and read fluently in English
- Experience with SQL
- Experience with AI/ML technologies
- Experience in operations management
- 2+ years of program or project management experience
- Experience working in an analytical environment with cross-functional teams
- Experience in PUDOs or Drop-off technology

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner