Store Manager - Mexico City, MX - Moliere El Palacio de Hierro

Beschreibung:

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

Responsibilities:

Business Development and Performance Management:
* Drive and increase sales performance for overall business.
* Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
* Develop a sales strategy, working cross-functionally with corporate partners.
* Market authority, identifying new opportunities to attract and retain clients.
* Develop and deliver events and incentives to grow the business.
* Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
* Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
* Collaborate with the Retail Events team for the organization of local events.

Client Management:

* Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
* Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
* Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
* Improve Mystery Shop Results with action plans.
* Cultivate a strong private appointment culture.

Administrative & Operations Management:

* Ensure alignment and partnership between front of house and back of house.
* Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
* Control vital actions to optimally control costs and ensure efficient operation in store.
* Review and submit sales and operational reports to management in adherence to company's critical metrics and policies.
* Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
* Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
* Ensure team follows all company policies and procedures
* Lead the team with health and safety protocol and processes

Visual Merchandising:

* Maintain merchandising standards.
* Know the bestsellers and have them on display all the time.

Team Management:

* Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
* Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
* Attract and recruit the best talent available in the market through networking and scouting.
* Implement company policies while adhering to accurate procedure regarding disciplinary action.
* Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
* Identify individual and team training needs