Customer Support Associate (German Speaker)

Beschreibung:

Job TitleCustomer Support Associate (German Speaker)
As a Customer Support Associate, you will deliver the personalized, high-quality support to our customers who encounter various questions using Amadeus products and solutions. You will join the Global Support EMEA team, an international team giving support to Global Amadeus Products and Solutions.

Key Accountabilities
* Support customers on the phone, portal and online chat with a wide variety of queries
* Research customer question in a timely manner and follow up directly with the customer with recommendations and action plans
* Gain a broad knowledge of Amadeus products to answer a wide variety of customer questions
* Display a positive can-do attitude and demonstrate a commitment to delivering excellent customer service
* Provide premium support services and collaborate with internal teams

About the ideal candidate:
* Polish and English languages - verbal and written communication on proficient level
* Experience in customer support
* Nice to have: Travel industry experience
* Customer-centricity
* Strong problem-solving abilities, attention to detail and reliability
* Ability to work effectively unsupervised, achieving deadlines and objectives
* Positive and collaborative attitude, willing to relate and work closely with others
* Ability to prioritize workload to ensure targets are met
* College graduate of relevant discipline or qualifications from a college or university.

What we can offer you:
* 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including healthcare insurance, as well as lunch allowance and other benefits.
* 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture
* 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
* 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
* 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
* 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
* 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
* 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.