Working Student - IT Service Operations

Beschreibung:

A Snapshot of Your Day

You will join a team responsible for workplace hardware services and support the delivery and continuous improvement of computers, monitors and related equipment. You will work under the close guidance of the team's Service Manager and experienced colleagues, who will help you understand the processes, tools and service management practices used in daily operations. Through structured onboarding, regular feedback and hands-on coaching, you will gradually build practical experience in operational coordination, process documentation, reporting, user acceptance testing and stakeholder collaboration.

The position focuses on hardware requested through an online service portal. With support from the Service Manager and senior team members, you will assist with service catalogue updates, implementation checks, data and reporting activities, operational follow-up, service partner onboarding and the resolution of hardware service issues across different countries. Tasks will be assigned according to your experience and development progress, with increasing responsibility as your knowledge grows.

How You'll Make an Impact

* Support the documentation and improvement of processes for requesting, approving, delivering, replacing, returning, collecting and retiring computers, monitors and related workplace hardware.
* Help maintain service catalogue content, process descriptions, user guidance and operating procedures for standard orders, replacements, additional devices, repairs, lost or stolen equipment and returns.
* Assist with the assessment and documentation of service changes by gathering information, recording requirements and preparing supporting materials.
* Participate in user acceptance testing by preparing test cases, executing agreed tests, documenting results, reporting defects and supporting validation after updates are released.
* Track incidents, operational issues and follow-up actions, and help organize the information required to identify causes and implement corrective measures.
* Prepare and validate operational reports covering order status, device information, stock, delivery, collection and hardware lifecycle data.
* Support data-quality checks, identify missing or inconsistent information and coordinate clarifications with the responsible teams.
* Assist with day-to-day collaboration between business contacts, IT support teams and external service providers regarding orders, deliveries, collections, stock movements and operational handovers.
* Monitor stock and order information and help prepare clear communications about shortages, delays, temporarily paused requests and process changes.
* Support the introduction or migration of hardware services across countries or business units by maintaining checklists, action logs, documentation and status updates.
* Prepare meeting materials, presentations, workshop content, process documentation and management updates with clear guidance and review from the Service Manager or senior team members.
* Maintain action trackers and follow up on agreed tasks, deadlines and open points.
* Contribute ideas for automation, standardization and continuous improvement of workplace hardware services.
* Follow agreed service management, security, data protection and quality standards in all assigned activities.

What You Bring

* Currently enrolled in a bachelor's or master's degree program, preferably in information technology, computer science, business informatics, engineering, business administration or a comparable field.
* Interest in IT service management, workplace technology, hardware operations, process management or digital transformation.
* Basic understanding of IT support processes, service catalogues, incident management, change management or hardware lifecycle topics is an advantage.
* Initial experience gained through university projects, internships, student organizations or part-time work is beneficial but not required.
* Good analytical and organizational skills, with attention to detail and a structured approach to tasks.
* Confidence working with Microsoft 365 applications, especially Excel, PowerPoint, Word, Outlook and Teams.
* Interest in working with reports, operational data and process documentation; experience with ServiceNow, Power BI or similar tools is an advantage.
* Willingness to learn, ask questions, act on feedback and take responsibility for assigned tasks while working closely with the Service Manager and senior colleagues.
* Clear written and verbal communication skills and the ability to present information in a concise and well-structured way.
* Good written and spoken English.

About the Team

Our Global Functions play a key role in advancing the company's central initiatives and maintaining operational excellence across different groups, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you supply to our vision by shaping the global energy transition, partnering with our internal and external collaborators, and conducting business responsibly and in compliance with legal requirements and regulations.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Office

Siemens Energy's location in One Cotroceni Park is more than just an office space - it's a hub for a vibrant and thriving community. Nestled in the heart of Bucharest, this urban development is the perfect place to work, surrounded by green spaces, shopping destinations, and everything the city center has to offer. And with the Academia Militara subway station just a 3-minute walk away, getting around the city has never been easier.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

* Your lunch with SE meal tickets.
* Keep your brain fit with our trainings.
* Special for books lovers - Bookstore.
* Stay safe and healthy with our medical subscription.
* Think about your future too with Privat Pension Pilon III.
* Take care of yourself with our Wellbeing Initiatives.

Jobs & Careers: https://jobs.siemens-energy.com/jobs

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