Customer Service Representative (CSR) / Atención al Cliente con Inglés/English y Italiano/Italian

Beschreibung:

What are your main responsibilities?

You are responsible for the client communication for designated account relationships.

Key areas:

Communication management in day to day queries of our clients and insurers through different channels but mainly telephone and e-mail.

Coordinate and ensure follow-ups of the assigned contracts.

Handling medical issues, in collaboration with our medical consultants

Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)

When needed, put your language skills at work to translate different documents.

The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.

Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.

Contribute to maintaining a co-operative and friendly working environment.

Your critical eye easily spots possible improvements, and you share them with your manager.

Relations to other positions:

Assist the Client Manager in several tasks (e.g. preparation of presentations, preparation of analyses of cases)

Provide all necessary information to the involved parties: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication.

Contribute to maintaining a co-operative and friendly working environment.

Inform Supervisors and Senior Supervisors on problems and inefficiencies

Ihr Profil:

Education Level:

-  Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.

Specific Knowledge:

-    Advanced level of English and Italian. Advanced level Spanish will be a plus.

Skillful in taking decisions: takes the right action on allocated files based on the available information.

-    Excellent Communication skills.

-    Accurate: works accurately on the input of data, aims to work faultlessly.

-    Discipline: pays attention to procedures, agreements and document flows.

-    Efficient: finds a good balance between quality and quantity.

-    Team player: Able to work in a team.

-    Skillful with computer programs: readily learns the ropes in the use of current office applications

-    Discreet: works discreetly with confidential (medical) information