Network DevNet Intern - Network Automation with Python & Ansible

Beschreibung:

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your Role And Responsibilities

As a Technical Support Professional specializing in MVS Networking, you will provide world-class remote technical support expertise to customers and internal field personnel worldwide on a 24x7 basis. You will utilize various tools and technologies to analyze trends, drive automation, and improve client experience. Your primary responsibilities will include:

* Analyze Trends and Drive Automation: Use Cognitive Support Platform (Salesforce), Watson Einstein Analytics, or other tools to proactively analyze trends and drive automation, improving effectiveness for achieving exceptional client experience.
* Perform Root Cause Analysis: Use specialized debug equipment to isolate issues, document action plans accurately, and replicate device failure mechanisms using lab hardware.
* Generate Technical Documentation: Analyze knowledge centers for different Networking technologies and create technical documentation for service personnel and clients.
* Collaborate with Stakeholders: Keep customers, partners, and internal stakeholders regularly informed of problem investigation and resolution status throughout the support service request case life cycle.
* Provide Remote Technical Support: Deliver remote technical support service within established guidelines, demonstrating soft skills and technical skills that contribute to client satisfaction.

Required Technical And Professional Expertise

* Exposure to Networking Technologies: Familiarity with various networking technologies, including hardware and software products, to provide technical support and generate documentation.
* Basic Understanding of Debug Equipment: Knowledge of specialized debug equipment to isolate issues and document action plans accurately.
* Interest in Technical Certifications: Awareness of Digital Technical Certifications, such as Cisco CCNA/CCNP/CCIE, Juniper JNCIA/JNCIS/JNCIP/JNCIE, and others, to demonstrate proficiency in networking knowledge.
* Experience with Analytical Tools: Exposure to tools like Cognitive Support Platform (Salesforce), Watson Einstein Analytics, or other analytical tools to analyze trends and drive automation.
* Curiosity about Technical Documentation: Basic understanding of creating technical documentation for service personnel and clients, analyzing knowledge centers for different Networking technologies.

Preferred Technical And Professional Experience

* Familiarity with Additional Networking Technologies: Exposure to various networking technologies beyond those mentioned, such as ADVA ACE FSP 3000, F5 201/301/302/303/304/401, Palo Alto PCNSE, Check Point CCSE, Fortinet NSE4/NSE5/NSE6/NSE7/NSE8, Riverbed RCPE Professional WAN-Op.
* Basic Understanding of Lab Hardware: Interest in using lab hardware to replicate device failure mechanisms and isolate issues.
* Awareness of Multiple Technical Certifications: Curiosity about obtaining multiple Digital Technical Certifications to demonstrate proficiency in networking knowledge