Estágio em Customer and Partner Experience

Beschreibung:

Estágio em Customer and Partner Experience

Description -
Support the Lead-to-Quote and eBusiness teams in managing digital quoting tools, partner enablement, and catalog operations. This internship offers hands-on experience with HP2B, CPQ systems, and digital transformation initiatives that enhance partner experience and operational efficiency.

Responsibilities:
'- Support account setup and onboarding processes in CRM and B2B eCommerce systems, ensuring data accuracy and timely activation.
- Assist with product and pricing configuration within CPQ tools, helping ensure accuracy in customer quotes and orders.
- Collaborate with internal stakeholders (Sales, IT, Marketing, Customer Support) to improve digital touchpoints and portal usability.
- Monitor and help resolve customer access or usability issues within the eCommerce platform.
- Collect and analyze user feedback to identify opportunities to enhance the customer journey across digital channels.
- Help maintain internal documentation and training materials for portal usage, CPQ guidelines, and onboarding procedures.

Education :
- Currently pursuing a degree in Business Administration, Marketing, Information Systems, Engineering, or a related field.

Knowledges and skill:
- Interest in digital platforms, B2B commerce, and customer experience technologies.
- Strong organizational and problem-solving skills with attention to detail.
- Basic understanding of CRM, ERP, or CPQ systems is a plus.
- Proficiency in Microsoft Excel; familiarity with Dynamics, Salesforce, or SAP is a plus.
- Effective communication, collaborative mindset and teamwork skills in cross-functional environments.
- Effective english communication skills. Spanish is a plus.

#LI-POST

Job -Administration

Schedule -Full time

Shift -No shift premium (Brazil)

Travel -

Relocation -
Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal