Internship - Digital Customer Experience Assistant (F/M/X)

Beschreibung:

Company Description

At Accor, we go beyond being a global leader in hospitality-we embrace diversity, creativity, and individuality. Join us as you are, and find a role that resonates with your personality and aspirations.

We are committed to helping you grow and learn every day. We ensure that your work is purposeful, allowing you to explore limitless possibilities throughout your journey with us.

At Accor, you are the author of your own story, and together, we can reimagine the future of hospitality.
Our teams, known as Heartists®, bring together the best of hospitality. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.
Here, we create new ways to travel within each of our 5,700 hotels, connecting closely with our 100 million clients in 110 countries.
Discover the life that awaits you at Accor Careers: https://careers.accor.com/.

Do what you love, care for the world, and dare to challenge the status quo. #BeLimitless

Job Description

Internship - Digital Customer Experience Assistant
Join the Premium, Midscale & Economy Digital Marketing team leading the customer experience of brand websites, and gain hands-on experience in digital content management, customer experience, and project coordination in a global hospitality environment.
Directly reporting to Director of Digital Marketing here the Key Responsibilities:
Project Management:
* Assist in revamping the premium brand website, with a focus on new hotel pages, coordinating with agencies and regional teams, and supporting progress tracking.
* Help organize project documentation, meeting notes, and follow-ups.
Content Management (CMS & DAM):
* Be trained on Adobe Experience Manager (AEM) and actively contribute to updating and managing website content via the Content Management System (CMS) and Digital Asset Management (DAM).
* Help maintain engaging, accurate, and up-to-date web pages across the site.
Communication & Coordination:
* Gather input from regional teams and brands to support global alignment.
* Assist in the creation of global presentations and communication materials.
* Collaborate with stakeholders across departments to ensure smooth project delivery.
Customer Experience & UX Optimization:
* Support user journey tracking and documentation to identify pain points and areas for improvement.
* Benchmark competitor websites to identify digital trends and best practices.
* Analyze the monthly performance of PME brands using Google Analytics to identify opportunities for improvement and optimization.

Qualifications

Master's program in Marketing, Digital, Communications, or a related field
English & French mandatory
Excellent Communication Skills
Comfortable gathering and sharing information clearly with various stakeholders, including agencies, regional teams, and internal departments.
Curiosity and Willingness to Learn
Eager to develop new skills in digital tools (e.g., CMS, DAM, AEM) and deepen understanding of customer experience best practices.
Strong Organizational Skills
Ability to manage multiple tasks simultaneously, keep track of deadlines, and maintain detailed documentation, supporting effective project coordination.
Attention to Detail
Capable of ensuring accuracy and consistency when updating digital content, maintaining webpages, and tracking user journeys.
Team Collaboration
Thrives in a cross-functional and multicultural team environment, working smoothly with peers and managers to deliver shared goals