Stage Customer Service Quality & Analytics - Nespresso

Beschreibung:

Position Snapshot

* Nespresso, Milan (Assago) HQ

* Undergraduate or Master's students/new graduates in Economics, Business Management, Management Engineering, Business Analytics, Statistics, Data Analytics or related fields

* Nestlé welcomes people with disability

* Full-time internship (6 months) - We offer a monthly allowance of EUR900, free access to the company canteen, free access to a partner gym near the office and a company laptop

* A dynamic, people-focused environment that encourages autonomy, trust and a results-oriented way of working

* Start date: September 2026

Position Summary

At Nespresso, we are committed to delivering unforgettable coffee experiences while making a positive impact on people and the planet.

As part of the Quality team within the Customer Relationship Center, you will support activities related to Customer Service Quality, Customer Experience and Voice of the Customer analysis. You will contribute to performance monitoring, customer feedback analysis and insight generation, helping identify opportunities to improve both customer satisfaction and service quality.

Throughout the internship, you will gain hands-on experience in reporting, dashboarding, data analysis and digital innovation, while learning how a multinational company monitors and continuously improves its customer service performance.

This internship is ideal for candidates interested in Customer Experience, Service Quality, data analytics and continuous improvement.

A Day in the Life

* Collect, validate and analyze quality and customer experience data from multiple sources.

* Build and maintain dashboards and reports using Excel and Power BI.

* Monitor Service Quality and Customer Experience KPIs, identifying trends, anomalies and improvement opportunities.

* Generate actionable insights through data analysis and root cause investigations to support decision-making and continuous improvement.

* Contribute to digitalization, automation and AI-driven initiatives, including the implementation of new tools and reporting solutions.

* Collaborate with internal stakeholders and prepare reports and presentations for business audiences.

What Will Make You Successful

* Strong interest in data analysis, customer experience and performance monitoring.

* Analytical mindset, attention to detail and problem-solving attitude.

* Good organizational, communication and teamwork skills.

* Curiosity, proactivity and eagerness to learn.

* Fluent in English.

* Good knowledge of Excel; familiarity with Power BI and data visualization tools is a plus.

* Familiarity with SQL, Python and AI tools (e.g. Copilot, ChatGPT, automation platforms) is considered a plus.

What You Will Learn

During this internship you will gain hands-on experience across the full data lifecycle, from data collection and validation to reporting, dashboarding and insight generation.

You will strengthen your analytical and problem-solving skills through the use of Excel, Power BI and data-driven decision-making tools, while developing a deeper understanding of how customer service quality and customer satisfaction are monitored and improved within a multinational company.

You will also gain exposure to customer experience performance management, continuous improvement initiatives and reporting automation projects.

About Nestlé & Nespresso

Nespresso is part of the Nestlé Group, the world's largest food and beverage company.

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage applications from all backgrounds and are proud to be an equal opportunity employer.

Our Selection Process

Step 1:

Meeting with HR - Talent Acquisition → Motivational and Attitudinal Assessment

An introductory conversation focused on your motivations, your academic and extracurricular experiences, and your interest in data analysis, customer experience and corporate environments.

Step 2:

Meeting with the Line Manager / Tutor → Role Exploration & Business Case

An interview focused on Service Quality, Customer Experience and data analytics. You will be asked to analyze quality-related KPIs and reporting scenarios, identify trends or anomalies, and provide data-driven recommendations.

This step assesses your analytical mindset, attention to detail, problem-solving approach and ability to translate data into meaningful business insights.

Step 3:

Feedback

You will receive feedback at the end of the process, regardless of the outcome