Most businesses want to deliver extraordinary service that makes their customers feel like the only ones. But as a company grows, it becomes incredibly difficult to deliver this kind of service to hundreds, thousands, or millions of customers. Most businesses choose scale and efficiency over quality — and customer experience suffers. At Front, we equip companies to have it all — scale, efficiency, and quality, human-to-human interactions that lead to extraordinary customer experiences. And along the way, we make sure teams are working happier too.
How? Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one.