Surgical Technical services - Apprentice

Job Description:

Job Description
Alcon is looking to hire Engineer at Delhi location under Apprentice Program. Primary job of engineer at alcon is to ensure all Alcon equipment at customers' site and demo equipment's in India are functioning effectively as per the specifications. Instrumentation pre- launch, installation, commissioning, monitoring performance and review at the customer site. Planning PM calls. AMC/CAMC sale and renewals, demo machine installation and commissioning.

Key Responsibilities:
* Provide quality service to internal and external customers in all assigned tasks, while upholding organizational Values at all times
* Install equipment's as per the standard Alcon protocol.
* Complete preventive maintenance routine as scheduled, as well as emergency calls.
* Minimize equipment down time and equipment failure call back.
* Achieve service revenue targets as set by the management.
* Provide Customer's satisfaction at all times.
* Complete service max reporting as per the guideline in a timely manner.
* Constantly support sales function with competitive edge of Alcon products.
* Value addition to Company's image, Gain and Share Market information of products and its actual performance.
* Key Performance Indicators -
* Improve service max Process compliance
* Preventive Maintenance
* Service Performance
* Service Sales
* Spare parts Management

PLAN OF TRAINING
To execute the mentorship program as set the technical department To Execute the on board program To train the engineers on Alcon equipments Exposure to customer installation base To assign the dedicated mentor to newly joined engineer To empower the engineer to work and handle the things independently

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason