Apprentice - IT Application Support

Job Description:

Job Description: Application Support Analyst (L1 / L2)

Location: Bangalore - AGS (Hybrid / As per business needs)
Employment Type: Apprentice
Reporting To: Application Manager / IT Operations Manager
Duration: Minimum 6 months up to 3 years, depending on functional requirements

Role Overview

The Application Support Analyst (L1 / L2) is responsible for ensuring the stability, availability, and operational health of business-critical enterprise applications in production. The role provides end-to-end support across incident management, application operations, access governance support, and collaboration with business, platform, and vendor teams, in line with ITIL practices and audit requirements.

Key Responsibilities

* Provide production support for enterprise applications, ensuring uptime and service reliability
* Log, triage, investigate, and resolve application incidents and service requests
* Own incident resolution through closure or escalate appropriately based on severity
* Perform root cause analysis (RCA) and support corrective / preventive actions
* Support post-go-live hyper care and transition of applications into steady-state operations
* Coordinate with infrastructure, security, and third-party vendor teams during issue resolution
* Support user access requests, approvals, and periodic access reviews
* Maintain operational documentation such as runbooks, SOPs, and knowledge articles
* Ensure compliance with IT, security, and audit controls
* Identify recurring issues and contribute to continuous improvement initiatives

Eligibility

·Only graduates (e.g., B.A., B. Com, BBA/BBM, B.Sc., B.E/B. Techs, Biomedical, Biotech). Postgraduates are not eligible under this program.

Key Interfaces

* Application Managers
* Business Technology Partners
* Infrastructure and Security Teams
* Third-Party Vendors
* Business Stakeholders

Success Measures

* Incident response and resolution within defined SLAs
* Reduction in repeat and recurring incidents
* Quality and accuracy of operational documentation
* Audit and compliance readiness
* Stakeholder satisfaction

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