Apprentice - Housekeeping (Trainee)

Job Description:

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Room & Public Area Cleaning
* Assist in cleaning guest rooms: making beds, dusting, vacuuming, replenishing amenities, and arranging supplies.
* Support in cleaning public areas such as lobby, corridors, restrooms, and back-of-house areas.
* Ensure all assigned areas meet brand cleanliness standards.
Operational Support
* Help in preparing trolleys with linen, amenities, and cleaning supplies.
* Assist in laundry operations - sorting, folding, and delivering linen.
* Report maintenance issues (lights, AC, plumbing) to the supervisor.
* Support during busy operations, check-outs, and room turnarounds.
Hygiene & Safety
* Follow all hygiene protocols and safety standards as per hotel guidelines.
* Use cleaning chemicals correctly and handle equipment safely.
* Ensure proper waste segregation and maintain cleanliness of work areas.
Guest Interaction
* Greet guests politely and offer assistance when needed.
* Maintain confidentiality and respect guest privacy at all times.
* Report any lost and found items immediately as per procedure.
Learning & Development
* Participate in training on cleaning techniques, guest service, and brand standards.
* Learn different housekeeping sections - rooms, public areas, laundry, and linen room.
* Seek guidance from supervisors and continuously improve skills.

Qualifications

* Hotel Management student / recent graduate or Diploma Holder
* Prior housekeeping internship is an added advantage but not mandatory