People Apprentice - People Services

Job Description:

At Sage, innovation starts with our people. With over 13,000 colleagues across 40 locations worldwide and more than 2 million customers, we're united by a shared purpose: to transform the way millions of businesses work. As a global leader in AI, finance and HR software, we harness cutting-edge technology to simplify complexity and drive progress.

We're now looking for a curious, organised and technology-minded apprentice to join our People Services team. This is an exciting opportunity to help deliver an outstanding people experience across every stage of the colleague lifecycle. Working closely with the People Services Manager, People team colleagues and external partners, you'll play a key role in providing a seamless, value-added service while ensuring colleagues receive excellent support and customer service at every interaction.

Why join Sage as an Apprentice?

This isn't a passive learning programme. From day one, you'll work on real challenges alongside experienced colleagues, with structured development, mentoring, and hands-on delivery.

Hybrid, 3 days per week in the office, 2 from home
What you'll be involved in

As a People Services Apprentice, you will play an important role in supporting colleagues across the business while developing valuable HR and customer service skills. Your responsibilities will include:

* Acting as the first point of contact for colleague queries, providing support through channels such as ServiceNow, Live Chat, and Microsoft Teams.
* Resolving queries where possible or directing them to the appropriate teams to ensure colleagues receive the right support.
* Working with external partners to process and manage people-related requests.
* Maintaining accurate employee records and supporting the management of colleague data within our HR systems.
* Assisting the People Services Manager and wider People team with initiatives that support our people strategy and business objectives.
* Collaborating closely with Payroll to ensure colleague information is accurate and changes are processed correctly for monthly payroll deadlines.
* Providing basic advice and guidance to colleagues and managers, using company policies and procedures to support decision-making.
* Supporting the onboarding process by partnering with the Talent Acquisition team to create a positive experience for new starters.

What we are looking for

We welcome applications from people who are at the start of their career and ready to learn. You don't need a degree or prior experience in People Services, what matters most is your passion for people, your curiosity, willingness to learn and enthusiasm for how teams work.

To meet the entry requirements for the Level 5 apprenticeship, you'll need:
* Five GCSEs at grades 9 to 4, including English and Maths
* Plus one of the following: 3 A-levels, a Level 3 Apprenticeship or vocational qualification - ideally in Business Studies, People Practice, or a related vocational subject

Beyond that, you'll stand out if you:

* Have strong organisational skills and enjoy creating structure, documentation and checklists
* Possess basic Excel skills, including sorting, filtering and simple formulas
* Have an analytical mindset and enjoy working with data
* Demonstrate curiosity about AI and emerging technologies, with a desire to explore, experiment and learn
* Communicate clearly and confidently, with the interpersonal skills to build relationships across all levels of the business
* Enjoy researching solutions independently and finding answers to new challenges
* Have strong written communication skills and an eye for creating engaging content and presentations

Your Level 5 Apprenticeship: CIPD Level 5 Associate Diploma in People Management

Alongside your day-to-day role, you'll study towards the CIPD Level 5 Associate Diploma in People Management, delivered as a Level 5 apprenticeship. The programme is designed to give you both the people practice grounding and the commercial awareness to design and deliver learning that drives real performance improvement.

By the time you complete the programme, you'll have a strong foundation in talent acquisition, people operations and enablement, giving you the skills and professional credibility to further your career.

Working at Sage you will also benefit from:

* Five paid volunteering days each year through Sage Foundation
* Access to learning platforms, expert-led sessions and a global professional network
* A clear career pathway with opportunities to grow once your apprenticeship is complete
* 25 days holiday plus bank holidays, private healthcare, competitive pension and more

What to expect from the process

* Apply online with your CV
* If eligible, you will be invited to complete a video interview
* If successful, you'll be invited to a final stage assessment
* Successful candidates will join us in October 2026

We're committed to an inclusive process for everyone. If you need any adjustments at any stage, please get in touch at earlycareersadjustments@sage.com