IT Support Apprentice

Job Description:

Company Description:

Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve the lives of people across the world.
Welcome to Bosch.
The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide - 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.

Job Description:

As our IT Support Apprentice your main responsibilities will be:
* Provide IT consulting and customer support for mobile devices
* Provide IT consulting and customer support for computer desktop / laptop & tablet devices.
* Support field service solutions / applications / hardware
* Support on-site AV solutions and systems
* User administration
* Provide customer support solutions
* Support customer support applications
* Participate in customer support drop-in sessions
* Installing and setting up hardware and software
* Provide Office 365 Administration & support
* Resolve customers IT problems via telephone, remote control or in person
* Maintaining asset register records
* Assisting in the roll out of new IT procedures
* Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
* To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
* To create, maintain and participate in the departmental knowledgebase and documentation process.

Qualifications:

Key Qualities:
* Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues
* Good listening skills
* Able to work independently, as well as in a team
* State own opinions proactively to others
* Ability to learn "on the job"
* Contribute ideas to process and service improvement initiatives
* Openness to ideas; willing to listen to suggestions from others and try new ideas
* Work with others and seek the opinions of others to reach a creative solution
* Show passion and ability to drive change within the organisation

Additional Information:

Working Hours: 39.5 hours a week; Mon - Thurs 08.00 - 17.00 and Fri 08.00 - 16.30 with a 1 hour unpaid break
Location: Cotswold Way, Worcester, WR4 9SW (this is an office-based role)
The Apprenticeship criteria can be found here