IT Support Apprentice

Job Description:

Job Description

As our IT Support Apprentice your main responsibilities will be:
* Provide IT consulting and customer support for mobile devices
* Provide IT consulting and customer support for computer desktop / laptop & tablet devices.
* Support field service solutions / applications / hardware
* Support on-site AV solutions and systems
* User administration
* Provide customer support solutions
* Support customer support applications
* Participate in customer support drop-in sessions
* Installing and setting up hardware and software
* Provide Office 365 Administration & support
* Resolve customers IT problems via telephone, remote control or in person
* Maintaining asset register records
* Assisting in the roll out of new IT procedures
* Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
* To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
* To create, maintain and participate in the departmental knowledgebase and documentation process

Candidate Requirements:

Qualifications

Key Qualities:
* Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues
* Good listening skills
* Able to work independently, as well as in a team
* State own opinions proactively to others
* Ability to learn "on the job"
* Contribute ideas to process and service improvement initiatives
* Openness to ideas; willing to listen to suggestions from others and try new ideas
* Work with others and seek the opinions of others to reach a creative solution
* Show passion and ability to drive change within the organisation