Front Office Management Trainee

Job Description:

Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam's coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems - the resort's clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.

The Front Office Management Trainee Programme is a structured development programme designed to groom future Front Office leaders. The trainee will gain hands-on exposure to front office operations, guest services, and administrative functions, while developing leadership, communication, and problem-solving skills essential for hotel operations.
Key Responsibilities:
Front Office Operations
* Assist in daily front office operations, including guest check-in and check-out procedures
* Handle guest inquiries, requests, and feedback in a professional and courteous manner
* Support the team in managing room allocations, payments, and billing accuracy
* Answer and manage incoming calls, emails, and walk-in inquiries efficiently
* Ensure guest satisfaction by delivering warm, attentive, and personalized service
Guest Experience & Service Excellence
* Proactively anticipate guest needs and resolve issues promptly
* Handle guest complaints with professionalism and escalate matters when required
* Maintain a strong service culture aligned with hotel standards and brand values
Administrative & System Support
* Assist with accurate data entry and updates in Opera PMS and other hotel systems
* Coordinate closely with Housekeeping, Reservations, and other departments to ensure smooth operations
* Support the preparation of daily reports and operational documentation
Learning & Development
* Participate in structured on-the-job training and coaching sessions
* Observe and support Front Office Supervisors and Managers in leadership tasks
* Gain exposure to shift management, service recovery, and operational decision-making