Customer Experience Consulting Intern (May 4th - 4 months - Toronto)

Job Description:

Introduction

A career in IBM Consulting is rooted by long term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

About Business Unit:

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your role and responsibilities

As a Customer Experience Consulting Intern at IBM, you'll be working closely with clients and their customers to understand their pain points, bringing together IBM's unique capabilities across strategy, innovation, design, data analytics, cognitive computing, and technology platforms to develop and deliver high-impact transformation programs. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. In your role, you may be responsible for:

Researching the client organization and industry value chains

Drawing from primary and existing IBM research on evolving market trends

Identifying issues, creating hypotheses, and executing analysis, to developing decision-ready recommendations for our clients

These positions 4-month term starting May 2026. We have positions open in Toronto.
This position resides in Toronto and is a 4 months work term commencing in May 2026. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work-term. Please note that MBA and PHD Candidates are not eligible for this program.

Required education
High School Diploma/GED

Preferred education
Bachelor's Degree

Required technical and professional expertise

* Exceptional quantitative analysis skills and ability to derive recommendations informed by data and insights
* Powerful communication and storytelling skills, with an ability to communicate complex situations clearly and simply
* Ability to apply logic to solve ambiguous problems and deliver creative and well-structured solutions

* A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view
* Strong interpersonal skills with ability to collaborate and work effectively in an intense team environment, able to build direct working relationships across all levels of the IBM and client teams

Preferred technical and professional experience

* Passion to understand the applications of emerging technologies and adapt modern approaches and innovative solutions to client problems

* Strong problem-solving capabilities, including the desire to take ambiguous problems and deliver creative and well-structured solutions; as well as applying deep analytical skills to ensure recommendations are informed by data and insights

* Highly resilient with the ability to handle multiple tasks concurrently, meet deadlines, and share/incorporate feedback