Retail Operations & Aftersales Intern

Job Description:

The HERMÈS WORK IMMERSION PROGRAM offers students and recent graduates a unique opportunity to gain hands-on experience in both operations and aftersales services within the luxury retail industry. Intern will work closely with the Operations and Aftersales teams to assist in various projects and daily tasks, ensuring the smooth flow of store operations and delivery of exceptional aftersales service.
This 9-month program is designed to cultivate future leaders by integrating practical learning with meaningful responsibilities, while providing a deep understanding of Hermès' store design excellence and high standards of quality.

Responsibilities
Operations Support
* Assist in monitoring compliance with store operations policies and procedures in line with local and global standards
* Collaborate with internal and external parties regarding operational matters, including security, uniforms, maintenance, etc
* Assist in consolidating and analyzing data to prepare reports for management review.
* Contribute to the coordination of special sales events, pop-ups, and other operational initiatives
* Assist in ongoing local projects and group projects, offering fresh perspectives to improve operational strategies
Aftersales Support
* Collaborate with store teams to address customer service and aftersales service-related issues
* Assist in handling repair cases, defective leather goods, and spare part management for aftersales services
* Support the coordination of logistics for repair goods shipment and ensure timely follow-ups with stores
* Compile and analyze aftersales service data, including KPI monitoring and reporting, to identify improvement opportunities
* Ensure accurate and systematic data administration, including maintaining store card information and qualitative records

Requirements
* Currently enrolled in or a recent graduate from a bachelor's program in business, management, retail operations, or a related field
* Strong enthusiasm for the luxury retail industry and a genuine interest in both operations and aftersales services
* Detail-oriented and organized, with the ability to manage multiple tasks independently
* Excellent communication and interpersonal skills, proactive and team-oriented
* Proficiency in Microsoft Office (Excel, Word & PowerPoint)
* Good command of both written and spoken English, Cantonese and Mandarin
* Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)