Digital Platform, Intern

Job Description:

FIND YOUR 'BETTER' AT Blue Cross

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the RoleWe are looking for a motivated and detail-oriented intern to support our digital platform initiatives. This role will focus on conducting research, gathering insights, and supporting User Acceptance Testing (UAT) to ensure seamless delivery of digital experiences.
This is an excellent opportunity to gain hands-on experience in digital product development, customer experience, and platform optimization.

Roles and Responsibilities:
1. Research & Analysis
* Conduct market and competitor research on digital platforms, customer journeys, and emerging trends
* Gather and synthesize user insights to support platform improvements
2. User Acceptance Testing (UAT) Support
* Support execution of UAT activities for digital platforms (web/app)
* Perform functional and user journey testing across platforms
* Log, track, and follow up on defects with IT and product teams
3. Coordination & Documentation
* Work closely with product, IT, and business teams to ensure alignment
* Support project documentation, including requirements and testing reports
* Help track progress, timelines, and deliverables

Minimum Job Requirements:
* Currently pursuing a degree in Business, Information Systems, Computer Science, or related field
* Strong analytical and problem-solving skills
* High attention to detail and structured thinking
* Good communication and presentation skills
* Comfortable working with Excel, PowerPoint, and documentation tools
* Interest in customer experience and digital innovation

Others:
* You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date