[BMW Korea] Warranty & Customer Care (Intern)

Job Description:

SPREAD ENTHUSIASM.

SHARE YOUR PASSION.

Our aftersales teams make a difference every day - through their passion, their business acumen, their communication skills and their instinct for how to make our customers happy. And all of this in an environment that sets no limits to personal development and rewards dedication with appreciation and generous benefits.

About the Team
The Warranty & Customer Care Team is responsible for the overall operation of vehicle warranty repair services and customer support cases, striving to deliver the best possible customer experience and to safeguard customer trust and brand value.

What awaits you?

* Support the aggregation of warranty service performance data and analyze related trends.

* Support dealership settlement processes based on warranty and customer care performance data and supporting documentation.

* Support KPI analysis and reporting related to warranty and customer care operations.

* Support other ad-hoc tasks as required.

What should you bring along?

* Bachelor's degree in Business, Industrial Engineering, Mechanical Engineering, or related fields preferred.

* AI, Data analysis(SQI, Python, etc.) and Statistics-related experience preferred.

* Proactive attitude & excellent communication skill.

* Proficiency in Microsoft Office (Excel, PowerPoint, Word), AI models(Copilot, Claude or the other AI models).

* Fluent in English communication and Native in Korean.

If you have any inquiries, please contact us.
BMWKorea.Internship@bmw.co.kr