Quality Assurance Intern - Content, Operations (Aug/Sep 2026 Intake)

Job Description:

* Support Quality Assurance (QA) team by marking moderators actions in order to quality check on the moderation quality.
* Feedback problems, escalate any challenges and weekly feedback on moderation quality
* Track and monitor quality related metrics and execute corrective actions
* Highlight feedback and provide analysis on Policy updates to identify areas of improvement and potential gaps
* Maintain effective cross-functional relationships to drive quality improvements and deliver results
* Participate in and host weekly calibration sessions with relevant stakeholders to ensure consistent alignment on policy and process
* Participate in the development of quality inspection standards and continuously optimize the process and system platform
* Opportunity to work on ad-hoc projects as requested by leadership

Candidate Requirements:

* Currently pursuing Bachelors Degree in any field, preference in Industrial Engineering and/ or Quality Management
* Possesses excellent communication (written and verbal) skills, with experience in leadership
* Critical thinking and problem solving skills with high attention to detail, in particular in respect of documentation review
* Ability to multitask and is a strong team player
* Able to commit a minimum duration of three (3) months full-time internship