Operations & Control Tower Intern

Job Description:

Job Description

Operations Administration
 Support daily operational administrative tasks and documentation
 Maintain and update operational trackers, reports, and dashboards
 Ensure data accuracy across Google Sheets / Excel
 Assist with order processing, status updates, and exception tracking
 Support process documentation and continuous improvement initiatives

Control Tower Operations
 Monitor order flow, fulfilment, and delivery status
 Track SLA performance, missed cases, and pending breach risks
 Identify operational exceptions and escalate issues promptly
 Support daily control tower reporting and performance summaries
 Assist in coordination between operations, warehouse, and transport teams

General Support
 Perform data validation and basic analysis for reporting
 Prepare ad-hoc reports as required by the operations team
 Support audits, reconciliations, and operational reviews
 Assist with any other operational tasks assigned by the supervisor

Job Description

* Currently pursuing or recently completed a Diploma / Degree in:
* Business Administration
* Supply Chain / Logistics
* Operations Management
* Information Systems / Data Analytics or related fields
* Proficient in Google Sheets / Microsoft Excel
* Comfortable working with data, reports, and dashboards
* Strong attention to detail and ability to follow processes
* Good communication and coordination skills
* Willingness to learn and take ownership of tasks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us