Intern, Order Management (Mandarin Speaker)

Job Description:

Responsibilities
* Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
* Inclusive of Retail Partner and FSS
* Inclusive of saleable/non-saleable
* Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
* Order management validation
* Shipments
* New launch and promotional program allocations
* ELC-owned counter requirements
* Door opening
* Service level details
* Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
* Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
* Proactive management with commercial team to alert on out-of-stock situations
* Alert commercial team of inventory status including counter inventory
* Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
* Understand the retailers' process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
* Process approved returns orders
* Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc
* Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
* Produce daily/weekly sales report to track actual orders vs target

Requirements
* Bachelor Degree in Business, Supply Chain or any relevant disciplines
* Proficient in English and Mandarin in both written and spoken is a must
* Able to start in Feb 2026
* Attention to detail and the ability to work independently
* Detail-oriented, organized and an ability to prioritize and manage workflow
* Ability to change focus when needed, while making regular progress on assigned work/projects

Description

Qualifications