Care Engineer Trainee

Job Description:

As a Trainee, you will support end-to-end Global Care services for the Nokia Cloud Infra Products . In this learning-focused role, you'll develop technical support and customer handling skills , assisting with troubleshooting and fix preparation. You'll work closely with experienced team members, contribute to improvement initiatives, and occasionally join supervised customer calls. This role offers the chance to build a strong technical foundation, grow in a global environment, and make an impact from day one.

As a part of our team, you will:
* Support system integration, deployment, and validation of cloud-native telecom solutions based on Linux, Kubernetes, OpenShift, and OpenStack.
* Assist in troubleshooting platform, CI/CD pipeline, container, and networking issues across multi-cloud environments.
* Perform system health checks, log analysis, failure investigation, and defect validation activities.
* Participate in CI/CD execution, automation support, and release validation for telecom cloud platforms.
* Collaborate with 3LS/4LS engineering teams to analyze complex issues and support faster resolution

Candidate Requirements:

* Strong fundamentals in Linux OS administration and troubleshooting
* Hands-on understanding of Kubernetes and container-based platforms (OpenShift preferred)
* Knowledge of cloud platforms, virtualization, and networking fundamentals
* Good analytical thinking, debugging, and problem-solving skills
* Effective communication and collaboration skills
It would be nice if you also had:
* Exposure to OpenStack, CI/CD pipelines, Jenkins, Git, Ansible, or DevOps tools
* Scripting skills in Python or Shell
* Familiarity with telecom systems, cloud-native network functions (CNFs), or NFV concepts