Telecommunication Support Trainee

Job Description:

You will be part of the NOKIA Global Core Network Team working as a Customer Support Specialist to deliver worldwide care services for multiple domains: Nokia Cloud Packet Core, Subscriber Data Management and VoX (Voice over VoLTE, VoWifi or Vo5G).
You will work alongside experienced engineers on IMS Voice, Packet Core and Cloud Infrastructure platforms, gaining hands-on experience in automation, cloud technologies and telecom solutions while developing skills for future growth within Nokia.

* Help customers drive significant business outcomes
* Develop your soft skills, further develop your communication skills, and learn how to manage complex situations on a diverse multi-cultural environment
* Develop your hard skills, by working with industries pinnacle of technology. You will access customer remote sites, review log files, coordinate tests of the issue, gather traces, logs, files, etc.,
* Will learn and become an expert on IT Security, IP Switching & Routing, Linux, OpenStack, 3GPP protocols, etc.
* Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability

Candidate Requirements:

* A self-starter attitude, able to navigate complex scenarios and truly enjoys working in a fast-paced, innovative, enterprise technology environment
* Strong problem-solving and analytical skills.
* Proactive mindset and willingness to learn.
* Resilience and adaptability in a dynamic environment.
* Excellent verbal and written communication skills in English and Spanish.
Nice to have:
* Basic scripting or automation knowledge (Python, Shell or similar).
* Understanding of telecommunications or cloud technologies