Operational Standards Process Project Intern (Product and Process Solutions) - 2026 Start (BS/MS)

Job Description:

About the Team The Video Safety Operations - Product and Process Solutions team plays a critical role in ensuring TikTok remains a safe, reliable, and scalable platform for its global community. The team partners closely with Product, Policy, Engineering, and Operations teams to translate new product features, policy updates, and operational improvements into scalable workflows that support Trust & Safety operations worldwide. As a Project Intern, you will work on high-impact operational initiatives that support the rollout of new product features, improve content moderation and labelling workflows, and drive operational efficiency at global scale. This role offers exposure to complex operational systems, cross-functional collaboration, and end-to-end project ownership within one of the most dynamic areas of the platform. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Responsibilities: - Develop process maps and decision matrixes that visually represent how guidelines apply across different case types and enforcement scenarios. - Support the launch of new Operational Guidelines Updates, including material preparation and announcement. - Contribute to documentation management, including formatting, feedback resolution and scheduled updating based on the Policy Cascade schedule. - Review and analyze existing policy materials to identify gaps that require further clarification from operational guidelines. - Review operational data and quality metrics to identify areas where unclear or missing guidelines may be contributing to inconsistency. - Write clear, structured, and frontline-ready guidelines that translate policy intent into aligned decisions. - Apply OPS alignment principles throughout the design process, accounting for real queue conditions, enforcement patterns observed in live operations and existing guidances from feedback loop. - Support cross-functional reviews and sign-off processes to ensure guidelines are approved and ready for deployment

Candidate Requirements:

Minimum Qualifications - Strong written communication skills - able to write clearly and precisely to accurately convey Policy intent. - Structured thinking and the ability to break down complex frameworks into logical operational instructions. - Attention to detail and a quality-first mindset when producing documentation. - Ability to work cross-functionally and manage feedback from multiple stakeholders without losing clarity of output. - Proficient in standard productivity tools (Google Docs / Lark / Microsoft Office) Preferred Qualifications - Familiarity with content moderation, Trust & Safety, or quality management. - Prior experience writing SOPs, user manuals, or operational documentation. If you have any questions, please reach out to us at apac-earlycareers@tiktok.com