[2026 Summer + H2 Term-time Internship] Product Development Intern (CCC)

Job Description:

What the role is

At #TeamCPF, you're not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

The Customer Contact Centre (CCC) is a critical part of the Customer Relations Group, consisting of three key teams: Customer Correspondence Unit, Call Centre, and Performance and Operations Support Unit. The working atmosphere at CCC is friendly and collaborative, and staff are encouraged to ask questions, suggest new ideas and share opinions.

In this role, you will:

* Design and develop Generative AI solutions to enhance customer service operations and solve real-life problems.
* Maintain and enhance existing Generative AI and LLM technologies, with emphasis on prompt engineering, functionality, and user experience.
* Execute communications and outreach initiatives to promote product awareness amongst CPFB internal users through demos, workshops, and awareness campaigns.
* Support product adoption by engaging with user groups to gather feedback, conduct onboarding and training sessions, and identify improvement opportunities.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

* Currently pursuing a Degree in Information Systems, Computer Science, Computer Engineering or a related field.
* Has experience with GPT, Llama, Next.js, FastAPI, MySQL, HTML5, CSS3, and JavaScript.
* Experience in deploying products/systems to Amazon Web Services (AWS) and Microsoft Azure is a plus.
* Strong interest in technology and eager to gain experience in AI, LLM, ML, tech automation processes, and data analytics.
* Able to explain technical ideas in a simple way and engage effectively with diverse stakeholders.
* Pays attention to detail and maintains accurate records.
* Approaches problems with a flexible mindset and adjusts when project needs change.
* Eager to take on new challenges and drive product success.
* Works well independently and with others, takes initiative without needing constant supervision.

Position is on a full-time internship basis from May 2026 to December 2026.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:

* Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
* Promotion opportunities based on your capability and on-the-job performance.
* A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
* A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
* Flexible dress code that empowers you to choose your appropriate outfit for the day.
* A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities