OTC Intern

Job Description:

Are you a motivated and number-focused individual who is ready to make a real impact? We are looking for a passionate Financial Operations Interns to join our team at our Midrand Offices.

What will the programme look like?
This 12-month internship provides graduates with structured exposure to the Order to Cash (O2C) function within a Finance Shared Services Centre environment. Interns will gain hands on experience across multiple stages of the O2C process, supported by formal training, on the job learning and ongoing guidance from experienced colleagues.
During the internship, participants will rotate across key O2C activities, including order compliance, debit order management, credit control, accounts receivable management, cash receipting, cash allocation and reporting. The role is designed to build both technical finance capability and essential workplace skills within a high performing, professional environment.
Interns will receive training on Sage systems, including Accpac, Evolution and relevant CRM platforms, and will develop core soft skills such as time management, planning, professional communication, customer engagement and Excel proficiency.
The role also involves supporting audit requirements by extracting and preparing information for auditors, as well as contributing to ad hoc projects throughout the year. Success in the role is dependent on completing assigned tasks to a high standard and providing regular updates and feedback to the O2C Managers and O2C Lead.
Summary of the Role
Order Compliance
* Learn the requirements for booking a sale
* Investigate sales to ensure compliance with internal controls
* Support auditors' sample testing by extracting supporting documentation
* Assist with master data corrections
Debit Orders
* Review and action debit order incidents on NetAdmin, including customer queries
* Load debit orders
* Review and investigate rejected debit orders
Credit Control
* Learn how to analyse the Accounts Receivable ledger
* Contact customers via outbound calls and email
* Assist with inbound customer calls and chats
* Perform debtor's reconciliations
* Prepare and issue dunning (demand) letters
* Manage customer queries via the credit control inbox
* Review the Accounts Receivable ledger for potential bad debt and credit notes
* Prepare and process debtors' journals
Receipting
* Review and analyse unidentified or unknown deposits
* Allocate cash to customer invoices accurately and timeously
* Investigate and resolve unallocated cash balances
* Proactively follow up on outstanding allocations
Reporting
* Learn month end reporting processes, including key performance indicators (KPIs)
* Assist with the preparation of month end reports and KPIs
* Support the Record to Report function with audit requirements
* Process cash receipting from bank to cashbook ledger
Ad Hoc
* Participate in departmental and cross functional projects as required

What will make me successful?
* A grade 12 matric certificate (must have passed accounting)
* You must have a commerce qualification preferably in Accounting or Economics
* Must be able to work on Microsoft Excel, any other Accounting Software will be an added advantage
* A Clear Criminal record
* Must be unemployed at the time of applying for this role
* A proactive and motivated attitude with a strong desire to learn and grow
* Excellent communication (both verbal & written) and interpersonal skills, with the ability to build rapport with customers and colleagues
* Strong organisational skills, with the ability to manage multiple tasks efficiently
* A detail-oriented mindset, ensuring accuracy and consistency in lead qualification
* Adaptability and a problem-solving mindset to overcome challenges in a fast-paced sales environment
* Ability to work both independently and collaboratively to support the Customer Service team

Office Location
Midrand Office

What can I expect from the process?
* Apply online with CV
* Complete a gamified science-driven assessment via Harver, to help us accurately assess if you're aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
* If you match the profile, you'll be sent a video interview to record.
* If your video interview is successful, you'll be invited to an Assessment Centre
* Successful candidates will join our Intern Programme on 1st October 2026 for 12 months

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com