Customer Experience Intern

Job Description:

Help Shape The Customer Experience Behind The Scenes

As a Customer Experience Intern, you will support the Marketing and Customer Experience team in delivering seamless customer processes and maintaining high-quality customer data.

In this role, you will contribute to various operational activities, including customer information management, sales documentation processes, digital customer communication, and data quality initiatives. You will also gain hands-on experience with global systems such as SAP and Genesys Cloud while working closely with Sales, Customer Experience, and Marketing teams.

This internship offers a unique opportunity to understand customer-facing business processes and play an active role in supporting Hilti's customer experience strategy

What You'll Do

Supporting customer master data maintenance and data quality activities

Verifying and updating customer information, including company and contact details

Supporting sales administration processes and documentation management

Consolidating and reviewing sales-related forms and records

Responding to customer inquiries received through digital channels in line with internal guidelines

Supporting customer account ownership transfer processes in SAP

Working with global customer communication platforms, including Genesys Cloud (CCC)

Collaborating with Customer Experience, Sales, and Marketing teams on day-to-day operational activities

Providing operational support for customer-focused projects and initiatives

Contributing to continuous improvement of customer processes and data accuracy

What You'll Bring

Bachelor's degree student or recent graduate in Business Administration, Economics, Engineering, or related disciplines

Availability to work full-time or at least 3 days per week during the internship period

Good command of English

Strong attention to detail and accuracy

Proactive and solution-oriented mindset

Strong sense of ownership and willingness to learn

Ability to manage multiple tasks in a dynamic environment

What's In It For You

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

A caring and performance-oriented culture.

A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.

Comprehensive career development opportunities that ensure your success is our priority.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

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Important Information Before Submitting Your Application

Thank You For Your Interest In Joining Hilti! Before You Apply, Please Take a Moment To Review The Following Key Details

Every application is carefully reviewed by our dedicated Talent Acquisition team. We truly value your interest and take the time to consider each candidate thoroughly.

Our end-to-end hiring process typically takes 4 to 8 weeks. Please note that only shortlisted candidates will be contacted for the next steps.

To help you succeed, we've prepared a helpful guide for interviews with Hilti representatives. Be sure to check it out: Preparing for your Hilti Interview | Hilti Careers